THIS IS NOT INSURANCE
The company or website that sold you the live event registration, tickets or event entry (the seller or “we”) has arranged for Protecht, Inc. to service its enhanced refund program. On their behalf, Protecht will handle all refund requests.
EVENT REFUND PROGRAM
Part I. DEFINITIONS
Active military duty means currently serving in the United States Armed Forces on a full-time basis.
Active military duty includes reserve members that are called into active duty, this does not include
foreseeable or routine duties.
Companion means a person who:
- Possesses a ticket to the same event(s) or venue as you; and
- Intends to use the ticket with you.
Refundable period means the time during which refunds are payable, beginning on the purchase
date and ending on the event date.
Epidemic means a fast-spreading, contagious, or infectious disease or illness, occurring in a
designated place and time, as documented by a recognized public health authority (including but not
limited to the CDC or similar agency).
Event means a scheduled activity, which requires a fee to attend, on a specific day(s) and time(s).
Financial default means a complete suspension of operations due to financial circumstances whether
or not a bankruptcy petition is filed.
Illness means a sickness, infirmity or disease that causes a loss that begins during a refundable
period. Illness includes but is not limited to testing positive for COVID and confirmed by a PCR or
similar test completed by a medical facility.
Immediate family member means your spouse (by marriage, common-law, or civil union) or your
domestic partner; parent; child(ren), including children who are, or are in the process of becoming
adopted; siblings; grandparent or grandchild(ren); stepparent; stepchild; stepsibling; legal guardian;
ward; in-laws (father or mother), aunt, uncle, or first cousins.
Injury means bodily harm caused directly by an accident sustained after your purchase and before the
event for which you registered and/or purchased a ticket, independent of all other causes.
Mechanical breakdown means a mechanical issue which prevents the vehicle from being driven.
Mechanical breakdown does not include running out of gas or failure to perform routine
maintenance.
Pandemic means an epidemic that has affected an unusually large number of people or involves an
extensive geographic area, as documented by a recognized public health authority (including but not
limited to the CDC or similar agency).
Physician means a person who is licensed and legally entitled to practice medicine in the applicable
field for which services are delivered. A physician may not be you, a companion, or a family
member.
Refund means any cash, credits, recoveries, reimbursements, or vouchers you receive or are entitled
to receive.
Season means the period of time when the season pass is valid.
Series Ticket means a multi-day or multi-event admission ticket to a series of events such as season
tickets for sports or performing arts, or multiple days to an amusement park or other recreational
facility. A series ticket for a regular sporting season does not include post-season/play-offs unless
indicated in the Letter of Confirmation.
Season Pass means an admission to a facility (such as an amusement park or recreational facility)
which is valid for a Season or for a pre-determined period of time, but for no more than two years.
Terrorist act means the unsanctioned and illegal use of force which causes destruction of property,
injury, or death by an individual or group for the express or implied purpose of achieving a political,
ethnic, or religious goal, as recognized by the U.S. State Department. Terrorist acts do not include
general civil protest, unrest, rioting, or an act of war.
Ticket means a fee, including any service, handling, and parking fees, paid at the time of the original
event purchase to attend or participate in an event on a specific day and time.
Travel carrier means a company licensed to commercially transport public passengers between cities
for a fee by land, water, or air. It does not include:
- Rental vehicle companies;
- Private, chartered, or non-commercial transportation carriers; or
- Local, commuter, or other urban transit system carriers (such as commuter rail, city bus,
- subway, ferry, taxi, livery, or other such carriers).
Uninhabitable means a natural disaster, fire, flood, burglary or vandalism causes enough damage to make a reasonable person find their home or other accommodation unfit for use.
Urgent home repair means an immediate repair that, unless completed, is likely to result in severe damage.
We, Us or Our means the person or corporation from whom you purchased your Ticket.
Weather emergency means:
- the local government or the National Weather Service issues an advisory against travel as a result of rain, snow or wind; or
- A “state of emergency” due to weather is declared by the federal, state, provincial or local government.
You or your means the person who has paid for the event, enrolled in the enhanced refund program,
and will be participating or attending the event.
Part II. DESCRIPTION OF REFUND RIGHTS
The following rights to a refund are designed to protect against situations or losses that result from sudden and unexpected conditions or occurrences. The refund rights do not cover reasonably foreseeable conditions or occurrences on or before the date of your purchase.
A. TICKET CANCELLATION PROTECTION
Ticket Cancellation Protection reimburses you if you are unable to use your ticket(s) due to one or more of the following refund reasons.
I. Sickness, Injury, Death
● Any serious injury or any unforeseeable serious illness (including but not limited to testing positive for COVID) occurring to you or a companion which results in you or a companion being unable to attend the event for which the ticket is purchased. You or the companion must be examined by a physician and the physician must advise you or the companion not to attend the event.
● Any serious injury or any unforeseeable serious illness occurring to your immediate family member that is considered life threatening or requiring hospitalization or which requires you to provide primary care to that person. Your immediate family member must be examined by a physician, resulting in you not being able to attend the event.
● Your death prior to the event.
● The death of a family member or companion within 30 days prior to the event.
II. Weather, Natural Disasters, Man-Made Disasters
● Severe weather conditions which result in your inability to attend the event. You must be unable to reach the event by car or travel carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain, unless the intervention of authorities is involved. If the event is canceled due to weather, you will not qualify for a refund for this reason.
III. Traveling to the Event
● You or a companion being directly involved in a traffic accident within 48 hours of the event that causes damage to your or a companion’s vehicle which creates an immediate need for repair to ensure the safe operation of the vehicle.
● Your or a companion’s automobile having a mechanical breakdown within 48 hours of the event which results in the vehicle being unable to be driven to the event.
● You, a companion, or an immediate family member, are directly or indirectly involved in a traffic accident enroute to departure on a travel carrier resulting in missing transportation to the event, provided that the transportation was scheduled to depart no more than 48 hours prior to the event, and the travel carrier was unable to provide accommodations on later transportation which would arrive in time to attend the event.
IV. Failure of Travel Carrier
● You or a companion not arriving at the venue due to a delay by the travel carrier used for transportation.
V. Work Related
● You, a companion, or an immediate family member, who are on active military duty, having their personal time off status changed, except for disciplinary reasons, which prevents you from attending the event.
● You or your spouse are permanently relocated by your or your spouse’s current employer to a location that is at least 100 miles from your primary residence.
● You or a companion, after having been with the same employer for at least 12 continuous months, are terminated or laid off, through no fault of your or a companion’s own, after the date of your original purchase. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify.
● Your business operations are interrupted by fire, flood, burglary, vandalism, product recall, Bankruptcy, Natural Disaster, or financial Default.
VI. All Other
● Your home being made uninhabitable by fire, flood, burglary, vandalism, or natural disasters. This benefit applies only for the time that your home is actively undergoing the repair process.
● You being required to serve on a jury or served with a court order or subpoena which requires your appearance in court on the day of the event, and which prevents you from attending the event. This covered reason does not apply if you are a legal professional acting in the capacity of that profession.
What the Company will Pay
Series Ticket Limits: The Company will pay the non-refundable cost or the series ticket that is cancelled prior to the start of the first event in the series. The series ticket(s) must be surrendered at the time of the claim.
Season Pass Limits: The Company will pay the non-refundable cost or the season pass that is cancelled prior to the start of the Season. The season pass must be surrendered at the time of the claim.
B. TICKET INTERRUPTION PROTECTION
Ticket Interruption Protection reimburses you if you are forced to leave an event, prior to the conclusion, due to one or more of the following refund reasons. The refund reason must occur after the start of the event in which you are attending and you must leave the event.
- Your death
- The death of a family member
- The death of a companion
- Any serious injury or any unforeseen serious illness occurring to you or a companion. You or a companion must seek medical treatment within two hours of leaving the venue
- Any serious injury or any unforeseen serious illness occurring to your immediate family member that requires hospitalization. Your immediate family member must be examined by a physician within 2 hours of the interruption
- A fire or burglary at your or a companion’s home
- A fire or burglary at your or a companion’s place of work.
What the Company will Pay
Series Ticket Limits: If you are unable to use your series tickets after the start of the series due to any of the unforeseen events shown above, we will reimburse you the pro-rated unused portion of the nonrefundable cost paid for a series tickets.
Season Pass Limits: If you are unable to use your season pass for at least 30 days, after the start of the season due to any of the unforeseen events shown above, we will reimburse you the pro-rated unused portion of the nonrefundable cost paid for a season pass.
Part III. GENERAL EXCLUSIONS
No refund is provided for any loss arising directly or indirectly out of or as a result of the following:
- You are medically unable to attend the event at the time you purchase your ticket(s) or effective date;
- Intentionally self-inflicted harm, suicide, or attempted suicide by you, your companion, or family member;
- You or your companion are advised by a physician to not attend an event prior to the date of your original purchase.
- Mental or nervous health disorders, including but not limited to: Alzheimer’s, anxiety, dementia, depression, neurosis or psychosis; or physical complications related thereto of you, your companion or your family member;
- Alcohol or substance abuse; or conditions or physical complications related thereto of you, your companion or your family member;
- War (whether declared or undeclared), acts of war, military duty (unless specifically provided for elsewhere herein), civil disorder, or unrest;
- Operating or learning to operate any aircraft as pilot or crew;
- Nuclear reaction, radiation, or radioactive contamination;
- Natural disasters (unless specifically provided for elsewhere herein);
- Terrorist acts (unless specifically provided for elsewhere herein);
- Financial default (unless specifically provided for elsewhere herein);
- Epidemic or pandemic (unless specifically provided for elsewhere herein);
- Pollution or threat of pollutant release;
- Any unlawful acts committed by you, your companion, or your family member, whether they are insured or not;
- You, your companion:
- Making changes to personal plans; or
- Having a business or contractual obligation (unless specifically provided for elsewhere herein).
- The event being canceled or delayed by the venue or promoter for any reason (including bad weather) unless as provided herein;
- Prohibition or regulation by any government;
- Lost or stolen tickets (unless specifically covered); or any expected or foreseeable occurrences.
This plan does not provide a refund if you:
- Give incorrect data or facts; or
- If the loss is not submitted to us within 90 days from the date of loss, except as otherwise prohibited by law.
Part IV. REFUND REQUESTS
All benefits will be paid in United States dollars. The following provisions apply to all benefits.
NOTICE OF REFUND REQUEST: Written notice of refund request must be given by either you or someone acting on your behalf (herein referred to as the “Claimant”) to our designated representative or us within 30 days after a refund reason first begins or as soon as reasonably possible.
REFUND REQUEST FORMS: When our designated representative or we receive a notice of a refund request, one of us will send you the forms to be used in filing proof of a refund request. If our designated representative or we do not send you these forms within 15 days, you can meet the Proof of Loss requirement by sending our designee or us, a written statement of the occurrence, nature, and extent of the loss within the time allowed for filing Proof of Loss under this program.
PROOF OF LOSS: The Claimant must send our designated representative or us written Proof of Loss within 90 days after a refund reason first begins.
TIME OF PAYMENT OF REFUND REQUESTS: Refunds under this program will be paid within 30 days from the date our designated representative or we receive proper written proof of such loss acceptable to us.
PAYMENT OF REFUND REQUESTS: Upon receipt of an acceptable written Proof of Loss, payments for all losses will be made to (or on behalf of, if applicable) you, if living, otherwise to your estate. If any payee is a minor or is not competent to give a valid release for the payment, the payment will be made to the legal guardian of the payee’s property.
MISREPRESENTATION AND FRAUD: There is no refund if you, a companion, or immediate family member intentionally concealed or misrepresented any material fact or material circumstance or committed fraud relating to this program or any refund request.
WAIVER: Our failure to strictly enforce our rights under this program at any time or under any circumstance shall not constitute a waiver of such rights by the us at any time under the same or different circumstances